session start time is wrong

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session start time is wrong

Postby Pohly » Sat Jun 13, 2009 5:48 pm

Hallo everyone,

I have noticed that the session start time is wrong. Over 2 hours away from my local time.
Where does PT3 get this from ?? Can I set it somewhere ??

best regards,
Pohly
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Re: session start time is wrong

Postby WhiteRider » Sat Jun 13, 2009 6:13 pm

I think all the timezone errors (the ones we know about anyway) have been fixed for beta 28, so if you're not using that then upgrading will likely fix this for you.
PT3 should import your hands as the local time they were played.

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PT3 Build History / Release Notes

Please read the release notes as there have been some significant changes in recent versions.
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Re: session start time is wrong

Postby Pohly » Tue Jul 14, 2009 4:17 pm

Hallo everyone,

I updatet to Build 5 and still have this problem. Just played and every hand after 22 lokal time were recorded past 24 ??

best regard,
Pohly
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Re: session start time is wrong

Postby kraada » Tue Jul 14, 2009 4:49 pm

Could you submit some of the hands importing improperly to a support ticket please?
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Re: session start time is wrong

Postby Pohly » Sun Oct 04, 2009 1:41 pm

Hallo evereyone,

could some tell me when this issue will be fixed?

best regars,
Pohly
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Re: session start time is wrong

Postby WhiteRider » Sun Oct 04, 2009 2:34 pm

Did you create a support ticket? What is the number?
What site are you playing at?
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Re: session start time is wrong

Postby Pohly » Mon Oct 05, 2009 4:25 am

Support Ticket number : 64042
Playing on Everest ;)
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Re: session start time is wrong

Postby WhiteRider » Mon Oct 05, 2009 4:30 am

You had a reply to that ticket a couple of days ago from one of the development team.
Please reply to it via Support > My Tickets in the Side Navigation bar.

The problems with this at Everest are being investigated now, but they need some information from you.
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Re: session start time is wrong

Postby Pohly » Mon Oct 05, 2009 5:07 am

I wrote on the first time that there was a differenve of 2 hours,
and now I was asked if there is always a difference of 1 hour ??
I replied to that question and will hopefully get an answer someday.
And why was this question not asked when I last replied to that
ticket, only now that I have complained about it not being fixed ??
Pohly
 
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Re: session start time is wrong

Postby WhiteRider » Mon Oct 05, 2009 5:47 am

The development team are very busy and are not able to deal with every issue immediately - they get to things as quickly as they can, but sometimes it takes a while.
You have another reply - the question was not about exactly how many hours difference you have, it was to do with the difference between when daylight savings time is in effect and when it's not. Let's deal with this via your ticket - there is no point discussing it in two places.
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