Worn number hands displayed on graphics tab

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Worn number hands displayed on graphics tab

Postby omnikron » Sat Aug 28, 2010 6:03 am

Hi, sorry for my english.
I had a problem, in my yesterday session I played 6979 hands, I saw 6979 in session tab, but when I change to Graph tab I saw 4890. It's a bug?
I can send an image with this error if you want.

thanks in advance
omnikron
 
Posts: 3
Joined: Wed Feb 13, 2008 4:39 pm

Re: Worn number hands displayed on graphics tab

Postby WhiteRider » Sat Aug 28, 2010 7:12 am

Check that you don't have any filters set - click Clear.
Filters affect different reports in different ways.

If that doesn't explain it, please report your problem with screenshots to explain.
WhiteRider
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Location: UK

Re: Worn number hands displayed on graphics tab

Postby omnikron » Sat Aug 28, 2010 7:52 am

thanks for your reply. I have only since played filter. Always I use this filter and hand is the same in both tabs.
I must to post the bug?.

thanks
omnikron
 
Posts: 3
Joined: Wed Feb 13, 2008 4:39 pm

Re: Worn number hands displayed on graphics tab

Postby WhiteRider » Sat Aug 28, 2010 8:24 am

Please read the link at the bottom of the General tab which explains why different reports can have different values when a filter is applied.
If you change the 'My Day Starts At' setting to a time that you never play (e.g. 5am) then the problem should go away. Tutorial: Settings Window
WhiteRider
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Re: Worn number hands displayed on graphics tab

Postby omnikron » Sat Aug 28, 2010 12:47 pm

thanks, but I use this, I have set 'My day starts at' at 8am .
I clean all filters, but in sessions tab show 148,566 hands and in graphs tab show 145,833 the difference 2733 is great than yesterday session difference 2089.

regards
omnikron
 
Posts: 3
Joined: Wed Feb 13, 2008 4:39 pm

Re: Worn number hands displayed on graphics tab

Postby WhiteRider » Sat Aug 28, 2010 12:48 pm

OK, please compress and attach your hand histories from today to a Support ticket so that we can investigate.
WhiteRider
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