PT3 doesnt start

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PT3 doesnt start

Postby Realization » Mon Dec 06, 2010 9:24 am

Hey there,

I have the same problem as other people.

I downloaded PT3, very new, no update. I try to start it but I see the PT3 sign and nothing happens. I start as Admin, I waited 4 hours, what now?
There is no old database or something, I created a new one.
I have Windows 7, 64Bit.

Thank you
Realization
 
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Re: PT3 doesnt start

Postby kraada » Mon Dec 06, 2010 10:00 am

Press ctrl+alt+del and click Task Manager. On the Processes tab, end any PokerTracker processes (or PokerTrackerHud processes) that you find, and then restart PT3 with the Logging Enabled link on your Start menu. After a couple of minutes, please attach the PokerTracker.log file to a support ticket as explained in the How To: Report a Problem with PT3 tutorial, and we'll investigate further for you.
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Re: PT3 doesnt start

Postby zubs1aa » Mon Dec 06, 2010 3:24 pm

I had teh same problem as the OP while installing on win 7 64bit.

I had to run the PT3 install 3 or 4 times to get it to the point where it ran right finally without various issues including teh startup hang.
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Re: PT3 doesnt start

Postby Realization » Mon Dec 06, 2010 3:36 pm

Did you change anything or did you just install it 3 times the same way?
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Re: PT3 doesnt start

Postby Realization » Tue Dec 07, 2010 2:18 pm

The support said they cannot find something in my log it could have something to do with the import.
But I didnt import anything. I have a new database and no HHs. After the Wizard thing it just stops working.

I use postgres SQL 8.4, I created it with the help of HEM awhile ago.
Realization
 
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Re: PT3 doesnt start

Postby kraada » Tue Dec 07, 2010 2:34 pm

What is your ticket number?
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Re: PT3 doesnt start

Postby Realization » Tue Dec 07, 2010 3:37 pm

Its: Support Ticket #101527
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Re: PT3 doesnt start

Postby kraada » Tue Dec 07, 2010 4:52 pm

I've escalated your ticket for you and you should get another reply in the not too distant future.
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Re: PT3 doesnt start

Postby Realization » Tue Dec 07, 2010 5:43 pm

Thank you
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Re: PT3 doesnt start

Postby Realization » Thu Dec 09, 2010 6:02 am

A friend has the exact same problem.
We both have Windows 7 64Bit. Using Antivir and HEM.

I deinstalled and reinstalled postgres SQL, that did not help.
Also I found some older PT3 Version, like 3.07 beta 30 or so, it did not work either, although I let it run like 8 hours.

Today someone from th support wanted to help me, I hope the best.
Realization
 
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