It shows up on processes five times, all in a row. It seems you might be stuck, so I'll go into even more detail: When I received the message that version 3.9 was available to download last week, I downloaded it. However, for whatever reason, it did not show up on my computer; version 3.8 remained. I tried several times version 3.8 remained. Incidentally, the same thing had happened with the previous update, from 3.7 to 3.8. When that happened, the 3.7 version eventually expired and I was able to get 3.8 installed using the CTRL ALT DEL End Task method I found elsewhere on this forum. But this time, I decided to uninstall version 3.8 and Postgrels with the idea of installing version 3.9 from the website. It did work, as far as installing Poker Tracker 3.9 is concerned. However, it would not install Postgrels; it would get about 90 percent of the way through the process, then come up with a message that said something to the effect that it could not be installed and I should find a Postgrels/3.8/tmp file and copy it. I found that file and copied it. However, that it did not fix the problem. A new, shorter, message came up saying simply that Postgrels could not be installed; there were no instructions on how to fix the problem. At this point, I ran across the "System Restore" option under Help and Support on my computer. I decided to use that option. My idea was I'd put the computer back to an earlier date, wait for version 3.8 to expire and install 3.9 the same way i had installed 3.8. But it looks like the "System Restore" may have been a terrible mistake because after that, I was able to get into Poker Tracker 3, but it wouldn't populate any data and had various messages i can't remember. So I undid the "System Restore" and here we are now.