auto-import does not work

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auto-import does not work

Postby Papi » Mon Jan 09, 2012 2:17 pm

PT3 doesn't auto-import since today.
Last week I didn't have any problems but today for some reason it does not work anymore

The log shows:

2012/01/09 18:59:49: Auto-Import beginning
2012/01/09 18:59:49: PokerStars: Starting auto-import.
2012/01/09 18:59:49: PokerStars: Found 1 files to monitor.
2012/01/09 18:59:49: PokerStars: Loading hand history file: C:\Users\xxx\AppData\Local\PokerStars\HandHistory\xxxx\HH20120109 Ruchbah V Fast - €0.02-€0.05 - EUR No Limit Hold'em.txt

and than nothing happens.
What should I do?

Thanks!
Papi
 
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Re: auto-import does not work

Postby kraada » Mon Jan 09, 2012 2:42 pm

Upgrade to 3.11.7, available on our download page and things should work properly once more for you.
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Re: auto-import does not work

Postby xXXRaoulFlushXXx » Mon Jan 09, 2012 2:49 pm

well, i had sae problem and also the new install didnt work
xXXRaoulFlushXXx
 
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Re: auto-import does not work

Postby Boza011 » Mon Jan 09, 2012 2:53 pm

Same here, had auto import problem, upgrade isnt working.
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Re: auto-import does not work

Postby xXXRaoulFlushXXx » Mon Jan 09, 2012 2:55 pm

sorry..installed wrong version, all good
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Re: auto-import does not work

Postby kraada » Mon Jan 09, 2012 3:13 pm

Boza,

Could you be more specific when you say the upgrade isn't working do you mean that you have successfully installed 3.11.7 (and PT3 says 3.11.7 on the title bar) and you are unable to import, or that you are unable to upgrade? If you are unable to upgrade where are you experiencing trouble?
kraada
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Re: auto-import does not work

Postby Boza011 » Mon Jan 09, 2012 3:22 pm

I have succesfully upgraded to 3.11.7 BETA, but Im unable to import. No observed hands are being imported, hands that I play get processed, I guess, and moved to processed folder, but they arent showing anywhere in PT.
Boza011
 
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Joined: Mon Mar 02, 2009 7:58 am

Re: auto-import does not work

Postby Rucco » Mon Jan 09, 2012 3:46 pm

I had the same problem, my HUD wasn't working just today, probably because of PokerStars' latest update (http://forumserver.twoplustwo.com/28/in ... ex895.html)

(maybe because of this "The word “Game” will be changed to the word “Hand” in hand histories." i don't know)

I did what kraada recommended, I updated to version 3.11.7, then Restarted my PC, opened Pokerstars client and played 1 or 2 hands, then began auto-import and my HUD popped-up immediately.

(I'm running Windows 7)

Thank you kraada!
Rucco
 
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Re: auto-import does not work

Postby kraada » Mon Jan 09, 2012 3:57 pm

Boza - Observed hands are imported through the Memory Grabber which is known to not be functioning. The development team is working on a fix but in the meanwhile I'd like to focus on your imported hands not displaying. Could you please restart PT3 with the Logging Enabled link on your start menu, reproduce and report this problem so that we can investigate more effectively for you? If you could also include the hand histories as well as the logs that would definitely be helpful.
kraada
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Re: auto-import does not work

Postby Boza011 » Mon Jan 09, 2012 4:18 pm

OK, windows (XP here) restart did help for imported hands at least.

Thanks for help guys.
Boza011
 
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