Okay, so hi StevenM ... thanks again for another prompt response!
I do appreciate the fact that everybody at PT is passionate about the product and greatly wants it to be the best it can be. Peoples' enthusiasm and heart comes through, and that's a wonderful thing to see. So I can totally understand how personal the feedback must feel.
I'd just like to reiterate that I too am interested in seeing PT be the best it can be for everybody, because there's nothing better in life than feeling like everybody's happy because everything's working great.
So, in furtherance of that joint goal, I just wanted to touch on a couple of things you mentioned in your response to me. First up is the question of how to most accurately gauge customer sentiment:
StevenM wrote:Unlocked HUDs are a major source of customer support complaints, we have years of experience with helping PokerTracker users, there are far more complaints from users who accidentally unlock their HUD and then proceed to mess up their on-table HUD groups than from users who have locked HUDs and consider using a control key (or a right click in PT3) an inconvenience.
Okay, so PT has been around for years without a lock feature and throughout that time, you've been receiving requests from people who would like for there to be a lock.
In contrast, the lock feature has been in place for how many months now ... 4 months?
So given the time differential, wouldn't it stand to reason that you'd have naturally received more complaints about the lack of a lock in years, than you would have about a lock that's only been in place for 4 months?
This is important because you also included an example of why one person saw a need for a lock:
StevenM wrote:the last thing someone needs during a 200BB all-in call decision is to have their on tabel HUD groups accidentally slip due to a a misplaced mouse
Now I'm sure this person truly believes that it was a lack of a HUD that was responsible for their accidental all-in call/fold (whichever it was that they didn't want to do). But given that the call and fold button respond to left clicks, and the HUD in PT3 only responded to right clicks, I don't see how a reasonable person could wind up screwing up and making a wrong call due to an unintended move of a HUD.
So putting those two thoughts together, I guess what I'm trying to say is that it sounds like you've made the assumption that 4 years down the road, when you've got an equal basis on which to compare the number of complaints you received when there was no lock, that those will outnumber the number of complaints you're about to receive about the lock in the coming years. Except that the number of reasonable people in life tends to far exceed the number of screw-ups ... like whereas previously only careless people were complaining, now you're going to get normal users complaining because it's annoying to constantly have constantly unlock the 'screw-up-proofing'. Like I don't think you ought to need 4 years to find out what the evidence is already demonstrating - that dislikers-of-the-lock>>>>>>>dislikers-of-the-lack-of-lock (because normal-people>>>>>>>screw-ups).
And just some more general thoughts ... when everybody's smart, and everybody's hard-working, and everybody's ingenious, oftentimes it's the people who can take in the good and the bad and adapt who have the edge. Like with responsiveness, one never has to settle for hoping that people will find something to be "enough" and feel only minorly inconvenienced ... at least that's what I've found in life.
But like you said, you have the final decision, so it's your call, and I will obviously respect that. Thank you once again for your time, and this opportunity to share my thoughts.