PT4 freezes

Questions and discussion about PokerTracker 4 for Windows

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PT4 freezes

Postby ambam » Fri Sep 14, 2012 2:45 pm

Hi,
When replaying games in the replayer, it freezes 4 or 5 times and I have to restart the software.
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Re: PT4 freezes

Postby kraada » Fri Sep 14, 2012 5:32 pm

That definitely should not be happening. What version of PT4 are you using? Are you using a custom HUD or built in HUD?
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Re: PT4 freezes

Postby ambam » Sat Sep 15, 2012 7:17 am

PT4 v4.04.1 - it is a custom HUD
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Re: PT4 freezes

Postby WhiteRider » Sat Sep 15, 2012 8:26 am

Please update to v4.05 and let us know whether or not you still see the same problem?

PT4 Download Page

It would also be useful to know whether you get the same problem using one of the built-in default profiles?

We do have a change for the next version which should fix a Hud freeze in some situations, but I wouldn't expect that to affect the Replayer.
Do you use popups when using the Replayer?
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Re: PT4 freezes

Postby ambam » Sun Sep 16, 2012 7:04 am

Problem appears to have been fixed when I updated.
Yes I do use pop ups but it only ever used to freeze when I opened the replayer initially.
Thanks for the quick responses!
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Re: PT4 freezes

Postby Npyu_system » Wed Sep 19, 2012 2:58 am

Hi,

Just letting you know that I have the same problem :

Replaying MTT hands from Pokerstars.fr, the replayer does freezes and needs a software restart.
I thought at first it could be due to the fact I was using a custom HUD, like you said. But I just made the test by starting with the default HUD and then changing and it worked fine.

And sometimes (pretty often actually) the replayer simply wont launch at all, it will freeze even before charging a single hand and even having the opportunity to choose my custom HUD.
I'm using the 4.04.1 version at the moment.

I'll try updating to the 4.05
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Re: PT4 freezes

Postby WhiteRider » Wed Sep 19, 2012 3:38 am

4.05.2 Beta is now available which includes a fix for an issue we found which can cause this kind of behaviour.

PT4 Download Page

If you still have problems in 4.05.2 please report your problem so that we can investigate.
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