Several HUD issues in new v4.05.9 beta

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Several HUD issues in new v4.05.9 beta

Postby paolino76 » Mon Dec 17, 2012 3:33 pm

Previous issues were fixed, but now in v4.05.9 I'm experiencing much bigger problems with my HUD !

1) In some of the tables I'm playing on the HUD is not showing, or only showing for hero.

2) Sometimes the HUD is correctly showing but not updating for new hands.

3) When the HUD is correcty showing on the table, custom stats I have on popups (previously imported from PT3 stat repository and converted in the PT4 HUD, like Pct Pot Bet on Flop, Turn and River,i.e.) are not working, or only working for one or two players.

I play on italian Pokerstars.it.

Every hand is correctly imported in PT4, these problems are only in the HUD.
When I'm observing tables (first 30 hands) everything is fine, but when I play (multitabling) these problems show up.

Can I revert to v4.05.7 or the Database update made for v4.05.9 won't allow me to do that?
Playiong in this conditions is very annoying for me and I'd rather revert to an older version...
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Re: Several HUD issues in new v4.05.9 beta

Postby kraada » Mon Dec 17, 2012 3:56 pm

Please restart PT4 using the Logging Enabled link on your Start Menu and reproduce this problem. Then please send us the PokerTracker4.log file via a support ticket so that we can investigate this further for you. You can find this file by clicking File -> Open User Data Folder in the main PT4 window. The file we need is the text file called PokerTracker that's in the folder that appears.

Post your ticket number here ASAP and I'll make sure this gets expedited. We do not recommend downgrading as that can cause problems for people in your situation due to the database change.
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Re: Several HUD issues in new v4.05.9 beta

Postby paolino76 » Mon Dec 17, 2012 4:02 pm

Ticket n. 131665.
Log files attached.
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Re: Several HUD issues in new v4.05.9 beta

Postby Aziz » Tue Dec 18, 2012 8:38 am

On gtechg2 cash tables hud for hero is not showing at all.
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Re: Several HUD issues in new v4.05.9 beta

Postby Trainee82 » Tue Dec 18, 2012 8:51 am

Same on partypoker !!
Hands will be not tracked ...
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Re: Several HUD issues in new v4.05.9 beta

Postby kraada » Tue Dec 18, 2012 9:44 am

Anybody who is experiencing these problems, please also create tickets and post your ticket numbers here.
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Re: Several HUD issues in new v4.05.9 beta

Postby Aziz » Tue Dec 18, 2012 12:59 pm

Ticket number 131722
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Re: Several HUD issues in new v4.05.9 beta

Postby philip77 » Wed Dec 19, 2012 6:38 pm

same problem with partypoker.es (3-4 tables)
The only solution I found is to "stop getting hands" and start again, and during a little time, everything is fine, but then the problems come back again (the main issue is that a lot of my custom stats in the popup are not calculated).
Regards
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Re: Several HUD issues in new v4.05.9 beta

Postby kraada » Wed Dec 19, 2012 7:35 pm

philip do you have a ticket for this as well? If not, please create one.
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Re: Several HUD issues in new v4.05.9 beta

Postby clampoker » Thu Dec 20, 2012 10:44 pm

Having hud issues as well. It shows it for me but stats keep sayign "error"

ticket # 131847
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