Crash when start tracking

[kingofqueens52]

hi

pt4 has crasht during my session…. after rebooting it crashes every time when i click (get hands while playing)

hopefully somebody can help me …


regards koq

[Angelos83]

i have exactly the same problem. Please someone help?

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

[Xagal81]

I have the same problem too!!! Do you use MAC?? this!

[kraada]

Anybody having crashes needs to send us logs so that we can investigate and fix whatever is causing crashes for you.

[Xagal81]

Anybody having crashes needs to send us logs so that we can investigate and fix whatever is causing crashes for you.

I have already sent two times, but got no response yet. Help me pls. Thks.

[kraada]

We just pushed out 4.13.3 - available on our download page to address the crashing issues on OS X. Anybody still having problems in that version please let us know via a ticket.