PT 4 missing some hand histories

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PT 4 missing some hand histories

Postby OnuRonaldo » Sun Nov 15, 2015 8:50 pm

Hello!

Today I get some error messages while I was playing at Party Poker.It usually started with some errors.Also at the end of the session there was some difference between my Party Poker and Poker Tracker 4 winning/losing amount records.I checked that I played 1224 hands at Party Poker software but PT 4 shows only 1153 hands.Here I have screenshot about the problem;

Image

Could anybody help me please about this issue?
OnuRonaldo
 
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Re: PT 4 missing some hand histories

Postby WhiteRider » Mon Nov 16, 2015 3:58 am

Party Poker have updated their software so that their tables are anonymous until you're dealt in, and they have a bug in their software which means that in the first hand the player names are anonymous so those hands can't be imported and cause errors in PT4 (due to incorrect information).
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Re: PT 4 missing some hand histories

Postby OnuRonaldo » Mon Nov 16, 2015 6:07 am

Yeah I know that some of the hand histories are importing as anonymous that can cause error but about errors like "invalid pot size/winnings for hand" causes because of what?I checked the hand history and it appears that I actually played that hand.After last updates at Party Poker client will I always get incorrect information about my winnings/losings then?
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Re: PT 4 missing some hand histories

Postby kraada » Mon Nov 16, 2015 10:47 am

The Invalid pot size error comes up when the amount the hand history reports as the pot size doesn't match what PT4 adds up from the action - when that happens we can't import the hand as we don't know which information is accurate.

Which hand history did you check? The current issue with the first dealt in hand I believe is in the party current version.
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Re: PT 4 missing some hand histories

Postby OnuRonaldo » Mon Nov 16, 2015 12:22 pm

Invalid pot size/winnings for hand #14887701598 (calculated pot: $0.70; reported winnings: $8.09) (Hand #14887701598)

***** Hand History for Game 14887701598 *****
$0.10/$0.25 USD NL Texas Hold'em - Monday, November 16, 16:52:51 CET 2015
Table Trincomalee (Real Money)
Seat 6 is the button
Total number of players : 6/6
Seat 2: Hero ( $25 USD )
Seat 1: Player1 ( $25.75 USD )
Seat 3: Player3 ( $28.18 USD )
Seat 4: Player4 ( $34.92 USD )
Seat 5: Player5 ( $25 USD )
Seat 6: Player6 ( $31.20 USD )
Player1 posts small blind [$0.10 USD].
Hero posts big blind [$0.25 USD].
Player3 posts big blind + dead [0,35 $].
** Dealing down cards **
Dealt to Hero [ Qd Qc ]
qpoxa raises [$0.50 USD]
JuSTRailbird folds
zeroacvity4you folds
JohnyMighty folds
vandervaart89 folds
Hero raises [$2.25 USD]
qpoxa calls [$1.75 USD]
** Dealing Flop ** [ 3d, 4s, Ks ]
Hero checks
qpoxa checks
** Dealing Turn ** [ 6d ]
Hero checks
qpoxa checks
** Dealing River ** [ Qs ]
Hero bets [$3.50 USD]
qpoxa calls [$3.50 USD]
Hero shows [ Qd, Qc ]three of a kind, Queens.
qpoxa doesn't show [ Qh, Ah ]a pair of Queens.
Hero wins $11.59 USD from the main pot with three of a kind, Queens.

And this is partpoker hand history which I've requested to my e-mail adress.

You have recently requested your transcript of the game number 14887701598.

***** Hand History For Game 14887701598 *****
0.10/0.25 Texas Hold'em Game Table (NL) - Mon Nov 16 10:52:52 EST 2015
Table Table Trincomalee (Real Money) -- Seat 6 is the button
Total number of players : 6/6
Seat 1: vandervaart89 ($25.75)
Seat 2: Hero ($25)
Seat 3: qpoxa ($28.18)
Seat 4: JuSTRailbird ($34.92)
Seat 5: zeroacvity4you ($25)
Seat 6: JohnyMighty ($31.2)
vandervaart89 posts small blind (0.1)
Hero posts big blind (0.25)
qpoxa posts big blind + dead (0.25)
** Dealing down cards **
Dealt to Hero [ Qd, Qc ]
qpoxa raises 0.5 to 0.75
JuSTRailbird folds
zeroacvity4you folds
JohnyMighty folds
vandervaart89 folds
Hero raises 2.25 to 2.5
qpoxa calls (1.75)
** Dealing Flop ** : [ 3d, 4s, Ks ]
Hero checks
qpoxa checks
** Dealing Turn ** : [ 6d ]
Hero checks
qpoxa checks
** Dealing River ** : [ Qs ]
Hero bets (3.5)
qpoxa calls (3.5)
** Summary **
Main Pot: $11.59 Rake: $0.61
Board: [ 3d 4s Ks 6d Qs ]
vandervaart89 balance $25.65, lost $0.1 (folded)
Hero balance $30.59, bet $6, collected $11.59, net +$5.59 [ Qd Qc ] [ three of a kind, queens -- Ks,Qd,Qc,Qs,6d ]
qpoxa balance $22.08, lost $6.1 [ Qh Ah ] [ a pair of queens -- Ah,Ks,Qh,Qs,6d ]
qpoxa balance $22.08, lost $6.1 [Didnt Show]
JuSTRailbird balance $34.92, didn't bet (folded)
zeroacvity4you balance $25, didn't bet (folded)
JohnyMighty balance $31.2, didn't bet (folded)

I changed my nickname as a Hero in both hand histories.
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Re: PT 4 missing some hand histories

Postby kraada » Mon Nov 16, 2015 2:27 pm

Please attach the original unedited hands to a support ticket and we'll look into this for you further.
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