Why is this happening?

Questions and discussion about PokerTracker 4 for Windows

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Why is this happening?

Postby JRuck504 » Wed Mar 09, 2016 6:55 am

Out of nowhere this odd HUD is displaying!

It wasn;t doing this earlier yesterday. Any ideas? I am using propokerhuds
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Re: Why is this happening?

Postby kraada » Wed Mar 09, 2016 8:29 am

What version of PT4 are you using? If it's not 4.14.11, please upgrade. If it is:

Open PokerTracker and go to File -> Open User Data Folder
Browse to the "Temp" folder
Delete all files beginning with the letters "aof"
Restart PokerTracker and your premium add-on's will re-download and install
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Re: Why is this happening?

Postby JRuck504 » Thu Mar 10, 2016 12:37 am

Thanks as always!

8-)
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Re: Why is this happening?

Postby RedHot » Fri Mar 18, 2016 2:24 pm

This has started happening to me again after I got a new computer. I thought I was rid of the problem when the fix came out, but now I am getting the crazy hud with premium stats. I have version 4.14.11, and I have been through this process with deleting the files. 'Replace with original' doesn't even work as a temporary fix now. :(
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Re: Why is this happening?

Postby kraada » Fri Mar 18, 2016 3:17 pm

Please create a support ticket so that we can investigate further for you - to date nobody else that I'm aware of hasn't had their Premium issues resolved with the latest release.
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Re: Why is this happening?

Postby RedHot » Fri Mar 18, 2016 5:37 pm

OK I will. Thats the strange thing, my problem was totally solved, but now with a new computer its back.
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