PT4 with PokerStars New Jersey Not Working

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PT4 with PokerStars New Jersey Not Working

Postby duathlon » Thu Mar 17, 2016 6:37 pm

The message I get when I try to configure is 'Pokerstars does not appear to be installed'

Is it possible to configure it correctly?
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Re: PT4 with PokerStars New Jersey Not Working

Postby WhiteRider » Fri Mar 18, 2016 3:47 am

Please tell us the EXACT name of the PokerStars New Jersey application in 'Applications'. I expect it to be 'PokerStars NJ', but it could be 'PokerStarsNJ' for example.
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Re: PT4 with PokerStars New Jersey Not Working

Postby duathlon » Fri Mar 18, 2016 7:30 am

PokerStarsUSNJ
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Re: PT4 with PokerStars New Jersey Not Working

Postby Flag_Hippo » Sat Mar 19, 2016 9:13 am

Thanks. You can configure PokerStars manually in PokerTracker 4 via "Configure -> Sites & Import Options -> Site Configuration -> PokerStars".

PokerStars Manual Import Configuration Guide

If the auto detect does not locate your hand history folder you should use "Add" instead to get things setup.
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Re: PT4 with PokerStars New Jersey Not Working

Postby Manhat10ite » Sat Mar 19, 2016 1:20 pm

I used add and the HHs are being located, but the HUD isn’t working. I am using a MAC with the latest software. Am I missing something?
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Re: PT4 with PokerStars New Jersey Not Working

Postby Flag_Hippo » Sat Mar 19, 2016 5:48 pm

Presumably that is on regular tables and not Zoom tables? Please enable logging via "Configure -> Options -> Logging Enabled", restart PT4, reproduce this problem and then report it via our support system along with your PokerTracker4.log file so that we can see what is going on.
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Re: PT4 with PokerStars New Jersey Not Working

Postby nickyh » Sat Mar 19, 2016 6:43 pm

WhiteRider wrote:Please tell us the EXACT name of the PokerStars New Jersey application in 'Applications'. I expect it to be 'PokerStars NJ', but it could be 'PokerStarsNJ' for example.

PokerStars.USNJ
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Re: PT4 with PokerStars New Jersey Not Working

Postby duathlon » Sun Mar 20, 2016 8:35 am

i got the import to work but I'm also not getting the HUD to show up. I'll do the logging thing.
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Re: PT4 with PokerStars New Jersey Not Working

Postby duathlon » Sun Mar 20, 2016 12:15 pm

My HUD stats finally started showing up with a slight delay after I sat at the table, then they worked fine.

I can't get preferred seating to work correctly.
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Re: PT4 with PokerStars New Jersey Not Working

Postby Flag_Hippo » Sun Mar 20, 2016 5:02 pm

We recommend that you select "Always Auto-Center Me" in the PokerStars software.

Guide: PokerStars Preferred Seating

If you have selected specific preferred seats in the PokerStars software and want to use that feature then this overrides the "Always Auto-Center Me" for those tables sizes (on non-Zoom tables). If that is the case you would then need to configure those preferred seats for each relevant table size in PokerTracker 4 as well via "Configure -> Site & Import Options -> PokerStars".
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