HUD blinks

Questions and discussion about PokerTracker 4 for Windows

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HUD blinks

Postby nwDanon » Tue May 31, 2016 4:49 am

Hello.
My hud started to blink almost every time I point cursor on the table and some times when new hand is imported during the play. Last time I played on Sunday and everything was ok. I made ZERO changes in my PT, no win updates, nothing. The only thing I did yesterday - I set up hud position for the replayer, thats all.
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Re: HUD blinks

Postby kraada » Tue May 31, 2016 6:35 am

Changing the position of the replayer wouldn't cause blinking. Can you check to see if your video drivers are up to date? If they aren't try updating them as that has helped people who have reported similar issues in the past.
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Re: HUD blinks

Postby nwDanon » Tue May 31, 2016 8:30 am

Updated drivers, still blinks.
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Re: HUD blinks

Postby kraada » Tue May 31, 2016 11:54 am

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.
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Re: HUD blinks

Postby ignatenkov » Mon Nov 05, 2018 3:23 am

Recently, I updated the operating system from 7 to 10 Windows, and from that moment on I started such flickering https://www.youtube.com/watch?v=NPGS21S ... e=youtu.be. All drivers are new. What to do? It is impossible to play with such bugs. When will you fix this?
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Re: HUD blinks

Postby Flag_Hippo » Mon Nov 05, 2018 7:19 am

So we can investigate that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with the link to your video. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
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Re: HUD blinks

Postby ignatenkov » Fri Nov 09, 2018 6:16 pm

Flag_Hippo wrote:So we can investigate that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with the link to your video. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.



PokerTracker4.log cannot be uploaded due to:
Cannot upload file larger than 10.0MB.

What to do?
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Re: HUD blinks

Postby ignatenkov » Sat Nov 10, 2018 2:27 am

Flag_Hippo wrote:So we can investigate that please enable logging, reproduce this problem and then send your log file to us in a Support Ticket with the link to your video. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.


I sent you what you asked for. But instead of the log file, I dropped the link to download it, since it weighs 160 megabytes and does not fit into your site. Did you get my logs?
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Re: HUD blinks

Postby Flag_Hippo » Sat Nov 10, 2018 6:50 am

I don't see any support tickets under your registered email address so either let me know your ticket number or PM me with the email address you used to contact us.
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Re: HUD blinks

Postby ignatenkov » Sat Nov 10, 2018 10:25 am

Flag_Hippo wrote:I don't see any support tickets under your registered email address so either let me know your ticket number or PM me with the email address you used to contact us.


Ok
Ticket #: 371520
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