Hour problem

Questions and discussion about PokerTracker 4 for Windows

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Hour problem

Postby xerces » Fri Oct 28, 2016 3:51 pm

Hi everyday at 7pm my PT4 changes its day. Reports turns off I have to go to "yesterday" to see the reports. At report options I have clickes that my day starts at 8am. So I dont know what is the problem. Can you help me?
xerces
 
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Re: Hour problem

Postby morny » Sat Oct 29, 2016 11:41 am

Under configure > report options i assume you have my day starts at 8am.

If so can you play a few hands, go to reports and see what time the hand histories that just imported are. They should match your local time. If not you may need to configure the poker client timezone. If you let me know what site your playing on i can help you with the instructions to do so
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Re: Hour problem

Postby xerces » Sat Oct 29, 2016 3:52 pm

Oh yes there are a 5 hours difference. Im playing at 4.48pm and hands are imported at 9.48pm. I play on PS, Partypoker and 888
xerces
 
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Re: Hour problem

Postby morny » Sun Oct 30, 2016 10:30 am

Is it wrong for all of them?
Pokerstars and those two should record the timezone in the hand history so it should auto adjust without you doing anything. Some sites like Ipoker do not and you have to manually set it Is your clock date and time correct and also importantly is your timezone also correct?

Double check both are correct and if the issue is still happening please attach one of your hand history files for each affected site to a Support Ticket and tell us what timezone you're in and what the local time was when you played the hands and finally please let us know what version of PostgreSQL you are running.

Note: Adjusting your timezone or time on the PC will not fix previously imported hands
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Re: Hour problem

Postby xerces » Sun Oct 30, 2016 11:02 am

Hi all the dates and hours are OK, poker sites and windows. Only Pt4 isnt. https://gyazo.com/32e539042b769d66bdc92d170f355e99 Im using postgres 9.3.9
xerces
 
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Joined: Thu May 15, 2008 7:18 pm

Re: Hour problem

Postby morny » Sun Oct 30, 2016 11:14 am

Ok thanks for the additional info, please send that image along with the hand histories and also don't forget to mention what timezone your computer system is using also to help us reproduce it
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Re: Hour problem

Postby xerces » Sun Oct 30, 2016 1:03 pm

Ok...where I have to send it? Im playing in ART- Time
xerces
 
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Re: Hour problem

Postby morny » Sun Oct 30, 2016 7:23 pm

Just send us a Support Ticket with all the information i mentioned above.
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