Unable to locate Party directories + No party skin appear

Questions and discussion about PokerTracker 4 for Windows

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Unable to locate Party directories + No party skin appear

Postby bébére56 » Mon Aug 07, 2017 12:20 pm

Hello to the poker tracker community..
I have a problem with PT4 on partypoker.fr.. that dosnt works
I have installed the software in english and put the C:/Programs/PartyFrance/partypokerfr/HandHsitory manually in directories configuration but that doesnt works
In more I have theses messages: Unable to locate Part directories and No partypoker skins appear to be installed

Can you help me?? Thanks for read..
bébére56
 
Posts: 2
Joined: Mon Aug 26, 2013 3:46 pm

Re: Unable to locate Party directories + No party skin appea

Postby Flag_Hippo » Mon Aug 07, 2017 6:39 pm

Is the option to 'Store hand history logs' option enabled in the partypoker client? If it is do you see the hand history files being created in your C:/Programs/PartyFrance/partypokerfr/HandHistory/PLAYER_NAME folder when you are playing at a table?
Flag_Hippo
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Re: Unable to locate Party directories + No party skin appea

Postby bébére56 » Mon Aug 07, 2017 7:21 pm

Flag_Hippo wrote:Is the option to 'Store hand history logs' option enabled in the partypoker client? If it is do you see the hand history files being created in your C:/Programs/PartyFrance/partypokerfr/HandHistory/PLAYER_NAME folder when you are playing at a table?


yes sir, there is the file on my C: but dosnt appear on PT4..

Thank you very much for your response..
bébére56
 
Posts: 2
Joined: Mon Aug 26, 2013 3:46 pm

Re: Unable to locate Party directories + No party skin appea

Postby Flag_Hippo » Tue Aug 08, 2017 5:19 am

Please enable logging, click 'Play Poker -> Get Hands While Playing' and then reproduce this problem by playing for a few minutes on a partypoker table. Next send your log file to us in a Support Ticket and you can access that file by clicking 'File --> Show User Data Folder' in PokerTracker 4.
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