Notecaddy not showing

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Notecaddy not showing

Postby d1amondhaze » Tue May 01, 2018 8:43 am

Hello.
I installed notecandy recently after taking a trial version to PT4.
I was importing hands and it was all good but after that any stat from NC does not show.
I do not see pop ups i have only "notecaddy trial" bookmark in popups but when I click it tells me to register what I already did.
Any stat that I try to add from NC show only "-" nothing more. I tried to press "show notecaddy" in PT4 but does not work aswell.
Any solutions please?

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Re: Notecaddy not showing

Postby Flag_Hippo » Tue May 01, 2018 10:36 am

If you are using security software please follow the instructions given in the Security Software Configuration Guide and also add an exception to this folder (including subfolders) to see if that helps:

C:\Users\[Your Windows Username]\AppData\Local\PokerTracker 4\Apps\Tm90ZUNhZGR5

If you need any further assistance please report this to us in a Support Ticket with your log file:

Tutorial: Reporting A Problem
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Re: Notecaddy not showing

Postby d1amondhaze » Tue May 01, 2018 11:02 am

hI.

still does not change anything - I've submited ticked with logs
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Re: Notecaddy not showing

Postby RockoSchamoni » Tue Jul 17, 2018 4:34 pm

I have the same problem! Have you the solution of the problem?
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Re: Notecaddy not showing

Postby Flag_Hippo » Wed Jul 18, 2018 4:49 am

Have you added NoteCaddy information to your HUD profile or tried using one of the HUDs included in the coaching packs? Depending on the options you chose when installing NoteCaddy you may have an Edge profile available for Cash and/or Tournaments available in the PokerTracker 4 HUD Profile Editor which you can try out on the tables. These profiles already have NoteCaddy badges on the HUD itself and NoteCaddy stats/notes in the popups and there are further details on what's included in the 'NoteCaddy Coaching Pack Files' that would have been downloaded to your desktop.
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