Missing hands from highstakes(?) tournaments

Questions and discussion about PokerTracker 4 for Windows

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Missing hands from highstakes(?) tournaments

Postby bananacat » Tue May 15, 2018 11:03 am

As this problem only occured recently i can't confirm it's only highstakes mtt's but that's the case so far. Pokertracker is working ingame but hands dont get imported even if i tag for review.

I have no filter on @My reports. I recently had a computer crash that messed up both pokerstars and pokertracker but i solved everything except this.

Any idea what could be wrong?
Posts: 1
Joined: Mon Oct 17, 2016 7:26 am

Re: Missing hands from highstakes(?) tournaments

Postby Flag_Hippo » Tue May 15, 2018 1:05 pm

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket so we can see what is going on here. You can access the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be called 'PokerTracker4' or 'PokerTracker4.log'.
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Joined: Tue Jan 31, 2012 7:50 am

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