I can't see a scattergraph in my own popup,

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I can't see a scattergraph in my own popup,

Postby noxee » Thu Aug 09, 2018 7:50 pm

but I can see a lot of scattergraphs in the NC.PlayerOverview

https://imgur.com/a/y2Q2iWj

Same thing with every notes, what can I do? Thanks.
noxee
 
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Re: I can't see a scattergraph in my own popup,

Postby noxee » Sat Aug 11, 2018 12:50 pm

I've got the same problem with heatmaps: it works fine with the NC.PlayerOverview, but it's buggy in my own popups: I see the thumbnails but I can't not zoom on it for some definitions.
noxee
 
Posts: 15
Joined: Tue Feb 07, 2017 7:21 pm

Re: I can't see a scattergraph in my own popup,

Postby Flag_Hippo » Sun Aug 12, 2018 2:49 pm

Can you now please enable logging in NoteCaddy (File -> Settings -> Enable Logging), restart PokerTracker 4 using the logging enabled link in your Windows Start Menu and then reproduce this issue. Once that's done please send us your log files in a Support Ticket:

C:\Users\[windows_login]\AppData\Local\PokerTracker 4\PokerTracker4.log
C:\Users\[windows_login]\AppData\Local\PokerTracker 4\Data\AppsData\Tm90ZUNhZGR5\NoteCaddyLogs

You can access your C:\Users\[windows_login]\AppData\Local\PokerTracker 4 from the PokerTracker 4 'File -> Open User Data Folder' menu item.
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