Downloading Exchange Rate Information

Questions and discussion about PokerTracker 4 for Windows

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Downloading Exchange Rate Information

Postby mchurch28 » Tue Aug 28, 2018 10:40 pm

I've read up on this topic a little bit, and I see that some users have experienced this issue in the past. Pokertracker begins to output "Downloading Exchange Rate Information" in the import window, and then subsequently the users graphs being to appear inverted (My C Won). I'm having the same issue, although it happens randomly and then self corrects itself, and then returns to the same error later. It started shortly after I downloaded the latest release. Has anyone had this issue and found a fix? I have tried to set the currency under the database menu, and have also tried a re-install.
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Re: Downloading Exchange Rate Information

Postby Flag_Hippo » Wed Aug 29, 2018 7:01 am

I'm not aware of any issues with this at the moment so can you please restart PokerTracker 4 using the logging enabled link on your Start Menu, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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