Notes not appearing; can't vacuum database

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Re: Notes not appearing; can't vacuum database

Postby Jackntigger » Thu Sep 06, 2018 4:25 pm

Where can I find earlier releases of PT4 to download. This newest release 4.15.4 doesn't work with notecaddy generated stats. I would like to just download an earlier version.
Thanks
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Re: Notes not appearing; can't vacuum database

Postby Flag_Hippo » Fri Sep 07, 2018 6:16 am

You can download PokerTracker v4.15.3 from here.
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Re: Notes not appearing; can't vacuum database

Postby Jackntigger » Sun Sep 09, 2018 4:07 pm

Would resetting my notes help? I play on Ignition so I don't need to save info from one session to the next.
Jackntigger
 
Posts: 53
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Re: Notes not appearing; can't vacuum database

Postby Jackntigger » Mon Sep 10, 2018 10:26 pm

Any chance that you can relay to me minimal information such as if I'm the only person other than two experiencing this issue because if so, then I can realize that the issue is likely from my end. I've gotten nothing from you other than to send logs and I've sent logs 3 times. I've had an issue with my notes for 10 days now.
Do you have any suggestion at all as to what steps I might take? This whole thing may be something simple and minor and from my end.
Here's what I'd really like - how do I get my pt4+notecaddy (not just PT4) back to a point where it was working fine, before all the recent updates.
Thank you.
Jackntigger
 
Posts: 53
Joined: Fri May 08, 2015 10:35 pm

Re: Notes not appearing; can't vacuum database

Postby Jackntigger » Tue Sep 11, 2018 10:50 am

I just responded to your support email and I sent a zipped file of more logs + my error message. Let me know if you've received these items in the manner you requested. Because I can resend shit if I do it wrong the first time.
Jackntigger
 
Posts: 53
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Re: Notes not appearing; can't vacuum database

Postby Flag_Hippo » Tue Sep 11, 2018 12:05 pm

Yes we've got the files you sent. Thank you.
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Re: Notes not appearing; can't vacuum database

Postby Jackntigger » Wed Sep 19, 2018 3:05 am

NC working again as of evening of 9/18. Thank you.
Jackntigger
 
Posts: 53
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Re: Notes not appearing; can't vacuum database

Postby Jackntigger » Thu Sep 20, 2018 7:59 pm

NC broken again 9/20. No notes work. Can't I reload Pokertracker + NC ( not just pokertracker) the way it was a day or two ago? Let me know if you need today's logs.
Edit - I went ahead and sent logs anyway. Thanks
Jackntigger
 
Posts: 53
Joined: Fri May 08, 2015 10:35 pm

Re: Notes not appearing; can't vacuum database

Postby Jackntigger » Fri Sep 21, 2018 6:26 pm

Today, I once again am getting the error note when I hit Pokertracker+,NoteCaddy, Show Notecaddy. The same error that I got for nearly a month, that was fixed last weak and now unfixed.
Jackntigger
 
Posts: 53
Joined: Fri May 08, 2015 10:35 pm

Re: Notes not appearing; can't vacuum database

Postby WhiteRider » Sat Sep 22, 2018 4:30 am

Please update your ticket with new logs so that we can see what is happening now.
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