Support not responding after 9 days

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Support not responding after 9 days

Postby leetnewb » Fri Sep 14, 2018 4:25 am

After I came back from holidays I haven't been able to use TN2 on Partypoker, everything but hotkeys under section "Betting Hotkeys" work. I can tile tables and bet with my keyboard, but the TN doesn't let me size any bets nor does the Default Betting option give me pre-made sizings.

I have a message at the right bottom control saying "Only Global Hotkeys are working". I found some 4 years old posts about this issue online and did the troubleshooting, but nothing works. My TN2 client suggests that there are problems with the program and I should e-mail support about this, so I did. I e-mailed the support, sent the logs and have been waiting 9 days for an answer now. Really depressing.

The e-mail I used is: Support@tableninja.com

Thanks, hoping for an answer quickly.
leetnewb
 
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Joined: Tue Jan 17, 2017 8:56 pm

Re: Support not responding after 9 days

Postby leetnewb » Sat Sep 15, 2018 4:52 am

leetnewb wrote:After I came back from holidays I haven't been able to use TN2 on Partypoker, everything but hotkeys under section "Betting Hotkeys" work. I can tile tables and bet with my keyboard, but the TN doesn't let me size any bets nor does the Default Betting option give me pre-made sizings. I can also use table ninja perfectly fine on Stars.

I have a message at the right bottom control saying "Only Global Hotkeys are working". I found some 4 years old posts about this issue online and did the troubleshooting, but nothing works. My TN2 client suggests that there are problems with the program and I should e-mail support about this, so I did. I e-mailed the support, sent the logs and have been waiting 9 days for an answer now. Really depressing.

The e-mail I used is: Support@tableninja.com

Thanks, hoping for an answer quickly.
leetnewb
 
Posts: 2
Joined: Tue Jan 17, 2017 8:56 pm

Re: Support not responding after 9 days

Postby Flag_Hippo » Tue Sep 18, 2018 12:34 pm

I don't know about that email address but you can contact Table Ninja support for PokerTracker 4 by opening a support ticket here.
Flag_Hippo
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