Unable to delete database

Questions and discussion about PokerTracker 4 for Windows

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Unable to delete database

Postby BloMur » Thu Oct 11, 2018 7:22 am

Hello
I have a probelm with deleting databases. When I trying to to that I see window that inform: Error: Unable to execute query: Fatal Error, Reason: Error: database used by other users.
Any idea how to fix it ?
BloMur
 
Posts: 39
Joined: Fri Nov 24, 2017 7:47 pm

Re: Unable to delete database

Postby Flag_Hippo » Thu Oct 11, 2018 8:52 am

In PokerTracker 4 select 'PokerTracker+ -> NoteCaddy -> Disable NoteCaddy' then restart PokerTracker 4 and try again.
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Re: Unable to delete database

Postby BloMur » Thu Oct 11, 2018 9:10 am

I cannot open NoteCaddy that way. Is there any way to delete notecaddy?
BloMur
 
Posts: 39
Joined: Fri Nov 24, 2017 7:47 pm

Re: Unable to delete database

Postby BloMur » Thu Oct 11, 2018 9:15 am

Window with inormation below poped out

Notecaddy Error!
This software has encountered an error:
The object reference has not been set to the instance of the object.
BloMur
 
Posts: 39
Joined: Fri Nov 24, 2017 7:47 pm

Re: Unable to delete database

Postby Flag_Hippo » Thu Oct 11, 2018 1:12 pm

If you cannot disable NoteCaddy then can you please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu and reproduce the issue. Next select the 'File -> Open User Data Folder' menu item and then attach these files from your 'Logs' folder to a Support Ticket so we can investigate that:

PokerTracker4.log
NoteCaddy.log
NoteCaddy.Errors.log

In the meantime you can disable NoteCaddy as follows:

1. Start PokerTracker 4.

2. Select 'File -> Open User Data Folder'.

3. In the window that opens go into the 'Apps' folder and then the 'Tm90ZUNhZGR5' folder.

4. Rename the 'NoteCaddyPT4.exe' to something else e.g. '_NoteCaddyPT4.exe'.

5. Restart PokerTracker 4 and NoteCaddy will no longer load.
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Re: Unable to delete database

Postby BloMur » Thu Oct 11, 2018 1:20 pm

Changing name of file worked and i was able to delete databases.
Thank for help! :)
BloMur
 
Posts: 39
Joined: Fri Nov 24, 2017 7:47 pm


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