PT4 Ignition Hand grabber

Questions and discussion about PokerTracker 4 for Windows

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PT4 Ignition Hand grabber

Postby floppydrunk » Tue Oct 16, 2018 3:51 pm

When I play cash on ignition the HUD is useless. It doesn’t recognize when a player leaves and a new player takes the same seat number. So if seat 4 plays 20 hands and leaves, the stats stay the same for the new player that comes in and takes seat 4 and showed the new player as also played 20 hands. Is there a way to fix this with a setting? Or reset a specific player manually? Or will Pokertracker be fixing this in newer versions? Thanks
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Re: PT4 Ignition Hand grabber

Postby WhiteRider » Wed Oct 17, 2018 3:03 am

We are working on this for a future update.
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Re: PT4 Ignition Hand grabber

Postby diamondprox » Wed Oct 17, 2018 4:53 am

OMG! I am facing the same problem too.
that's a very big problem,pls fixed it asap;
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Re: PT4 Ignition Hand grabber

Postby diamondprox » Wed Oct 17, 2018 4:56 am

WhiteRider wrote:We are working on this for a future update.


Another big problem:
while i am 4 tabling on ignition, 1 of the table do not appear the hud(only 3 tables display the hud),and 1 of the hud is attach to the wrong table! that's such a big problem!
The wrong statics will led me to loss directly!
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Re: PT4 Ignition Hand grabber

Postby Flag_Hippo » Wed Oct 17, 2018 5:11 am

Please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
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Re: PT4 Ignition Hand grabber

Postby cs_rlewis » Fri Nov 02, 2018 9:09 pm

diamondprox wrote:
WhiteRider wrote:We are working on this for a future update.


Another big problem:
while i am 4 tabling on ignition, 1 of the table do not appear the hud(only 3 tables display the hud),and 1 of the hud is attach to the wrong table! that's such a big problem!
The wrong statics will led me to loss directly!


This happened to me once but I think it only happens if you load tables simultaneously. You have to wait until one table is fully loaded, then open your next one.
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Re: PT4 Ignition Hand grabber

Postby heynow21 » Fri Nov 09, 2018 1:44 pm

Is the tournament version of this still on schedule ?
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Re: PT4 Ignition Hand grabber

Postby Flag_Hippo » Sat Nov 10, 2018 6:42 am

We haven't announced a release date for this update but it is being worked on.
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