iPoker buttons stop working

Questions and discussion about PokerTracker 4 for Windows

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iPoker buttons stop working

Postby buttsexisaight » Sat Nov 10, 2018 7:35 pm

Hi,t Out,

I am playing on Betfari, did not play for a while so I do not know when this started, but now when I try to play iPoker the betting buttons and also Sit out, chat etc is not working when I have PT4 running. I cannot even close the table by clicking the 'x' in the top right corner. Strangely I can click on the betbox and type in bets and use the enter key to bet.
I have deleted and reinstalled the Client, but the problem persists.
Wih PT4 turned off it is obviously working fine.
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Re: iPoker buttons stop working

Postby Flag_Hippo » Sun Nov 11, 2018 7:42 am

Are you running PokerTracker 4 and your Betfair client as an administrator? If you don't know then right click the icon/shortcut that you use to start PokerTracker 4 and Betfair with and select the "Run As Administrator" option and try things out again.
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Re: iPoker buttons stop working

Postby buttsexisaight » Sun Nov 11, 2018 9:46 am

Yes, I am running both as an admin
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Re: iPoker buttons stop working

Postby Flag_Hippo » Sun Nov 11, 2018 1:47 pm

In that case please restart PokerTracker 4 using the logging enabled link on your Windows Start Menu, reproduce this problem and then send your log file to is in a Support Ticket so we can investigate that for you. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder.
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Re: iPoker buttons stop working

Postby WhiteRider » Mon Nov 19, 2018 5:37 am

I am no longer able to reproduce this problem (I was last week). Are you still seeing the problem, or is it working OK now?
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Re: iPoker buttons stop working

Postby Pad » Mon Nov 19, 2018 2:21 pm

Hi,

I have the exact same problem.

When the HUD is enabled, i cant click anymore on the poker client buttons. If i click fold call or raise, nothing happens.
however it is still possible to play with the keyboard (f1 f2 f3 keys). If i stop the HUD, the buttons works.

I sent a ticket (#373412) with my log files
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Re: iPoker buttons stop working

Postby WhiteRider » Tue Nov 20, 2018 4:09 am

Thanks. If this affects anyone else please let us know what iPoker skin you play at, and what version of the iPoker software it is using.
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Re: iPoker buttons stop working

Postby mr_maxxx » Fri Dec 07, 2018 9:43 am

I have the same problem, buttons not working when HUD is on. Betfair V 18.5.6.4
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Re: iPoker buttons stop working

Postby WhiteRider » Fri Dec 07, 2018 12:23 pm

Thanks for your information. We have discovered that the problem is related to how the updated iPoker software works on high-DPI systems and we have added a workaround to PT4 for the next release.

Anyone else affected by this please open a Support Ticket so that we can send you an alpha version and link you to our system so that you get a notification when the next update is released.
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