PT4 not working with partypoker after their latest update

Questions and discussion about PokerTracker 4 for Windows

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Re: PT4 not working with partypoker after their latest updat

Postby tronaquar » Tue Dec 04, 2018 2:04 pm

still not working for me on fastforward BWIN.BE skin other cash tables works fine. downgraded to the recommended older version and the latest version also is not working.
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Re: PT4 not working with partypoker after their latest updat

Postby Flag_Hippo » Tue Dec 04, 2018 8:13 pm

Using the latest version of PokerTracker 4 please enable logging, reproduce this problem and then send your log file to us in a Support Ticket. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and depending on your Windows settings it will be a text file called 'PokerTracker4' or 'PokerTracker4.log'.
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Re: PT4 not working with partypoker after their latest updat

Postby Roquim » Fri Dec 07, 2018 10:00 am

HUD is not working again on PP. Yesterday worked fine
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Re: PT4 not working with partypoker after their latest updat

Postby Flag_Hippo » Fri Dec 07, 2018 3:24 pm

Please reboot your computer, enable logging in PokerTracker 4 and if you are playing fastforward follow the steps described here. If your HUD still doesn't work please send us your log file, a screenshot of the table and the hand history file in a Support Ticket.
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Re: PT4 not working with partypoker after their latest updat

Postby dobbz » Mon Dec 10, 2018 7:47 am

Party Poker seems to work sometimes. Right now I'm playing two Partypoker tournaments, one has the HUD working and the other one doesn't
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Re: PT4 not working with partypoker after their latest updat

Postby Flag_Hippo » Mon Dec 10, 2018 7:57 am

So we can investigate that please enable logging and then send us your log file, a screenshot of the table and the hand history file in a Support Ticket.
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Re: PT4 not working with partypoker after their latest updat

Postby CC3pO » Mon Dec 10, 2018 11:53 am

looks like the problem is with tournaments that have a comma in the header, like 7.5K guarantee... because with round numbers eg. 10K, 5K the hud works fine
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Re: PT4 not working with partypoker after their latest updat

Postby buttsexisaight » Tue Dec 11, 2018 11:36 am

CC3pO wrote:looks like the problem is with tournaments that have a comma in the header, like 7.5K guarantee... because with round numbers eg. 10K, 5K the hud works fine


Yup, I have the same thing going on.
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Re: PT4 not working with partypoker after their latest updat

Postby Gooner933 » Tue Dec 11, 2018 1:19 pm

Same problem over here
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Re: PT4 not working with partypoker after their latest updat

Postby Flag_Hippo » Tue Dec 11, 2018 1:45 pm

CC3pO wrote:looks like the problem is with tournaments that have a comma in the header, like 7.5K guarantee... because with round numbers eg. 10K, 5K the hud works fine

buttsexisaight wrote:Yup, I have the same thing going on.

Gooner933 wrote:Same problem over here

This issue has been reported to the development team to be fixed. If you want to be notified when that's available please open a Support Ticket.
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