Hud for some hands not shown

Questions and discussion about PokerTracker 4 for Windows

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Hud for some hands not shown

Postby mastamanson » Thu Nov 29, 2018 12:49 pm

Hi,

in some MTTs mostly on Winamax and sometimes on 888 is the HUD not shown for 2-3 hands. Then the HUD is back again and after some hands ive got the same problem.
Its not in the same moment on all winamax/888 MTTs. Its delayed in the different MTTs.
On all other sites it works correctly in the same time.

PT4 4.15.6
Win10

Cheers
mastamanson
 
Posts: 5
Joined: Thu Oct 08, 2015 7:04 am

Re: Hud for some hands not shown

Postby Flag_Hippo » Thu Nov 29, 2018 1:18 pm

Please turn on the 'Enable Logging' option via 'Configure -> Options' in PokerTracker 4 and the next time you have this problem take a screenshot of the table window and attach it to a Support Ticket along with your 'PokerTracker4.log' file. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem
Flag_Hippo
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Joined: Tue Jan 31, 2012 7:50 am

Re: Hud for some hands not shown

Postby mastamanson » Thu Nov 29, 2018 5:05 pm

Flag_Hippo wrote:Please turn on the 'Enable Logging' option via 'Configure -> Options' in PokerTracker 4 and the next time you have this problem take a screenshot of the table window and attach it to a Support Ticket along with your 'PokerTracker4.log' file. You can access the 'Logs' folder with the log file by clicking 'File --> Show User Data Folder' in the main PokerTracker 4 window and the file we need is the text file called 'PokerTracker4' or 'PokerTracker4.log' that is in that folder:

Tutorial: Reporting A Problem


tx, done
mastamanson
 
Posts: 5
Joined: Thu Oct 08, 2015 7:04 am


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