where are the notes?

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where are the notes?

Postby derudinlilla » Tue Apr 09, 2019 4:17 am

Hi,

I'm trying to get notecaddy to work, but don't know what I'm doing wrong. It seems like notecaddy has created notes, but when I go Tools->Player Notes it doesn't seem to be any notes stored for any player. When I test the hud from NCE Ultimum Holdem pack several (like 9/10) stats doesn't show, it's just a "-". What am I doing wrong? :)
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derudinlilla
 
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Re: where are the notes?

Postby Flag_Hippo » Tue Apr 09, 2019 6:57 pm

Please restart PokerTracker 4 using the logging enabled link on your windows Start Menu and reproduce the issue you have described. Next select the 'File -> Open User Data Folder' menu item and then attach these files from your 'Logs' folder to a Support Ticket:

PokerTracker4.log
NoteCaddy.log
NoteCaddy.Errors.log
Flag_Hippo
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Re: where are the notes?

Postby chimpchimp » Sat Jun 01, 2019 3:20 am

Flag_Hippo wrote:Please restart PokerTracker 4 using the logging enabled link on your windows Start Menu and reproduce the issue you have described. Next select the 'File -> Open User Data Folder' menu item and then attach these files from your 'Logs' folder to a Support Ticket:

PokerTracker4.log
NoteCaddy.log
NoteCaddy.Errors.log



I have sent them. ticket number #T408392
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Re: where are the notes?

Postby WhiteRider » Sat Jun 01, 2019 7:09 am

Thanks - we'll get back to you via your ticket.
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