upgraded

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

upgraded

Postby Chipppps » Sat Apr 13, 2019 12:43 pm

Hi i just upgraded from small to high nlh and some players on higher games arent tracked why?
Chipppps
 
Posts: 4
Joined: Sat Apr 13, 2019 12:14 pm

Re: upgraded

Postby Chipppps » Sat Apr 13, 2019 1:15 pm

Need a quick answer because the stress for upgrading so far is just not worth the hassle
Chipppps
 
Posts: 4
Joined: Sat Apr 13, 2019 12:14 pm

Re: upgraded

Postby Flag_Hippo » Sat Apr 13, 2019 1:36 pm

If that's on tournaments then your database cache may need to be rebuilt. If your database isn't that large click "Database -> Database Management", click on your main database then "Rebuild Cache -> Full Cache Rebuild". If you have a large this could take awhile so schedule accordingly but you can create a new database in the meantime. If that's not the problem please capture this trouble you're having in a log file and then send that to us in a Support Ticket so we can see what is going on here:

Tutorial: Reporting A Problem
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Re: upgraded

Postby Chipppps » Sat Apr 13, 2019 1:53 pm

Thanks i will try this....
Chipppps
 
Posts: 4
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Re: upgraded

Postby Chipppps » Sat Apr 13, 2019 4:59 pm

1528mb data base3hrs and counting, what do you think it will go to?
Chipppps
 
Posts: 4
Joined: Sat Apr 13, 2019 12:14 pm

Re: upgraded

Postby Flag_Hippo » Sun Apr 14, 2019 6:59 am

It shouldn't take that long on a small database so please report this to us in a Support Ticket with your log file:

Guide: How to Create & Submit a PokerTracker4.log File

If you create a new database that should allow you to continue using PokerTracker 4 at the tables in the meantime.
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