Ignition support

Questions and discussion about PokerTracker 4 for Windows

Moderators: WhiteRider, kraada, Flag_Hippo, morny

Ignition support

Postby detroitkid » Sat Apr 13, 2019 7:34 pm

Is there an area to comment on issues of the new Ignition support? I noticed that it does not detect a 9-handed game when 6 or fewer players are playing and therefore the HUD display is messed up then. Edit: this might be because I didn't have a default seat for 6-handed play set up.
detroitkid
 
Posts: 118
Joined: Fri Dec 26, 2008 11:38 pm

Re: Ignition support

Postby Flag_Hippo » Sun Apr 14, 2019 7:00 am

We have a dedicated sub-forum for the Ignition Hand Grabber here so if you are still having this issue please let us know.
Flag_Hippo
Moderator
 
Posts: 6913
Joined: Tue Jan 31, 2012 7:50 am

Re: Ignition support

Postby K_Jones4050 » Fri May 03, 2019 12:17 am

Hand grabber cannot find tables. I'm registered, opened pt 4 before opening tables. I have get hands while playing clicked. Maybe I'm missing something I have gotten a error SPADE that shows as the status sometimes. Not sure what is going on.
K_Jones4050
 
Posts: 1
Joined: Tue Nov 28, 2017 2:19 am

Re: Ignition support

Postby WhiteRider » Fri May 03, 2019 2:18 am

Ignition have updated their software and we need to update the grabber to handle this change. The development team are working on this now. Once it's ready we'll be able to push out the fix as an automatic update, but if you want to receive a notification when this is done please open a Support Ticket.
WhiteRider
Moderator
 
Posts: 53008
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK

Re: Ignition support

Postby WhiteRider » Fri May 03, 2019 9:10 am

The update has been pushed out now. Please close down both PT4 and your Ignition client, and restart PT4 first so that the grabber update can be downloaded and installed.
WhiteRider
Moderator
 
Posts: 53008
Joined: Sat Jan 19, 2008 7:06 pm
Location: UK


Return to PokerTracker 4

Who is online

Users browsing this forum: Google [Bot] and 2 guests

cron
highfalutin