Database management problems (innexistent databases)

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Database management problems (innexistent databases)

Postby SkunkBoy » Sat Nov 16, 2019 12:44 am

2PROBLEMS
1) In database management I.m being showed 3 databases .. from which 2 of them are innexistent(I can.t delete , rename ,nor find them in pg admin also)

Second:
I only use one database .. and after this last update I was asked to update the database.I receive some kind of error like this
I attached the screnshot in the message.
Thank you!
Attachments
database does not exist.png
As you can see , the update is referring irst of one of the existing databases
multipledatabses.png
as you can see , I only use one and 2 are N/A
SkunkBoy
 
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Re: Database management problems (innexistent databases)

Postby WhiteRider » Sat Nov 16, 2019 4:14 am

If those databases were deleted outside of PT4 then you can remove them from PT4 by selecting them and clicking the Remove button.
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Re: Database management problems (innexistent databases)

Postby SkunkBoy » Sat Nov 16, 2019 5:09 am

Hey , I did that , and they dissaperead.Now the problem is that when I try to update the database .I receive this error :
Attachments
database error.png
SkunkBoy
 
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Re: Database management problems (innexistent databases)

Postby SkunkBoy » Sat Nov 16, 2019 5:11 am

Also , if I don.t do the update and I go to "view stats" a this red line appears !
Attachments
view stats.png
view stats.png (6.84 KiB) Viewed 3589 times
SkunkBoy
 
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Re: Database management problems (innexistent databases)

Postby WhiteRider » Sat Nov 16, 2019 10:10 am

Do you use a ProPokerHuds Hud or stats? It looks as if the error is related to that, and I'm not personally familiar with the changes they make to the database structure, but it looks as if something there is interfering with the update process.

Please enable logging (Configure > Options) and restart PT4. Reproduce the problem then attach the PokerTracker4.log file from C:\Users\yourname\AppData\Local\PokerTracker 4\Logs (which you can access from the PT4 File menu) to a Support Ticket so that we can see exactly what is going on.

Tutorial: Reporting a problem
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Re: Database management problems (innexistent databases)

Postby SkunkBoy » Sat Nov 16, 2019 10:42 am

Yes, I use those stats from propokerhuds.Please tell me what logs should I add into support ticket because there I have like 1.5gb logs
Attachments
logs.png
logs.png (8.24 KiB) Viewed 3525 times
SkunkBoy
 
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Re: Database management problems (innexistent databases)

Postby WhiteRider » Sat Nov 16, 2019 1:48 pm

The file we need is "PokerTracker4.log" from the main folder (after you reproduce the problem).

You may want to post in the PPH section of the forum too, to see if they have any ideas.
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Re: Database management problems (innexistent databases)

Postby SkunkBoy » Sat Nov 16, 2019 8:27 pm

ok , thank you , I sent you all the info!
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Re: Database management problems (innexistent databases)

Postby HYPERION666 » Sat Nov 16, 2019 8:54 pm

I have the same problem any solution?
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Re: Database management problems (innexistent databases)

Postby HYPERION666 » Sat Nov 16, 2019 9:47 pm

Where can I download the previous version 4.15.13 while solving the problem?
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