We are looking into the issue with the issue that can occur when someone busts out.
Please enable logging (Configure > Options) and restart PT4.
Play a tournament and if you see the problem take a screenshot
When you sit out go to File > Open User Data Folder in the PT4 menu.
In the window that opens go to the Logs folder and compress
all of the files there (not the Archive folder, just the files).
Also include the hand history file from the session.
Attach the zipped files to a Support Ticket
so that the development team can take a look to help identify and fix the problem.
Thanks.Tutorial: Reporting a problem
MCMLXX wrote:Mine, you have to restart the table, then it seems to find the hands.
This shouldn't be necessary unless you already have the table open before you launch PT4. The Ignition Hand Grabber needs to be running before any table opens in order to get full information about that table.