HUD issues in Ignition tournaments

Support for the Ignition, Bovada and Bodog Hand Grabber

Moderator: WhiteRider

HUD issues in Ignition tournaments

Postby KeyserS023 » Mon Jul 27, 2020 8:21 pm

PT4 had been working brilliantly in Ignition tournaments, but started having issues a few days ago. Now instead of the HUD recognizing individual players, it tracks data for each seat, regardless of whether there is a new player sitting in the seat.
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Re: HUD issues in Ignition tournaments

Postby Flag_Hippo » Tue Jul 28, 2020 12:42 pm

So we can investigate this please enable logging in PokerTracker 4 via 'Configure > Options' and then restart it. If you then have any problem then take a screenshot and send that to us in a Support Ticket with your log files. You can access the log files by clicking 'File -> Open User Data Folder' in the main PokerTracker 4 window. Go into the 'Logs' folder and compress all the files there (not the Archive folder, just the files) and send them to us with your screenshot.
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Re: HUD issues in Ignition tournaments

Postby KeyserS023 » Sat Aug 01, 2020 12:02 am

Not sure what changed, but everything seems to be working now.
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Re: HUD issues in Ignition tournaments

Postby Roggythat » Sat Aug 01, 2020 11:22 pm

Hey I am having the same problem with my HUD on Ignition MTTs. It just keeps track of the seat and when a new player takes that seat the stats don't reset.
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Re: HUD issues in Ignition tournaments

Postby WhiteRider » Mon Aug 03, 2020 3:49 am

It seems that following a recent Ignition software update some of the data that we use is not available. The development team are investigating to see whether the data may be available in a different place.
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Re: HUD issues in Ignition tournaments

Postby trau686 » Mon Aug 03, 2020 2:44 pm

Experiencing the same issue in tournaments. It is not tracking the player number correctly
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