PT4 HUD won't enable on 888 snap tables

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PT4 HUD won't enable on 888 snap tables

Postby ajdotkom » Fri Jul 31, 2020 1:18 am

I thought it wasn't working at all until I entered a tourney to multi-table while I played snap cash. The HUD came up on my tourney just fine while simultaneously refusing to populate on my snap cash table. Any tips?
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Re: PT4 HUD won't enable on 888 snap tables

Postby Flag_Hippo » Fri Jul 31, 2020 6:18 am

888 do not permit a HUD to be displayed on Snap tables.
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Re: PT4 HUD won't enable on 888 snap tables

Postby ajdotkom » Sat Aug 01, 2020 9:15 pm

Flag_Hippo wrote:888 do not permit a HUD to be displayed on Snap tables.

I feel pretty stupid paying for this product now as snap are the only tables I play. Yikes.
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Re: PT4 HUD won't enable on 888 snap tables

Postby Flag_Hippo » Sun Aug 02, 2020 3:31 am

You can request a refund for your purchase of PokerTracker 4 within 14 days under the terms of our satisfaction guarantee. Open a Support Ticket if you want to do that.
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Re: PT4 HUD won't enable on 888 snap tables

Postby Chris1234 » Tue Aug 04, 2020 7:28 pm

Flag_Hippo wrote:888 do not permit a HUD to be displayed on Snap tables.


The most recent PT4 update (v4.15.23) includes the following release note: "Added:888: Snap HUD: Added HUD support for SNAP fast-fold poker".

I can confirm that for the first time in my experience at least, the PT4 HUD is now fully functioning on 888 SNAP cash tables. Has there been a change regarding 888's stance on HUD use at SNAP tables? Their own support is famously slow and badly informed so figured I'd ask in here first given this surprising (but potentially very welcome!) update. I'm UK based if it makes a difference.
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Re: PT4 HUD won't enable on 888 snap tables

Postby Flag_Hippo » Wed Aug 05, 2020 4:35 am

To my knowledge it is now not against their terms of service but if you have any concerns then you should confirm/clarify with 888.
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Re: PT4 HUD won't enable on 888 snap tables

Postby Chris1234 » Fri Aug 07, 2020 10:33 pm

Played a little more at 888 tonight and the HUD was no longer working at Snap cash tables (it was still fine on regular tables). Are we back to HUD's no longer being supported in Snap cash games?

I was kinda surprised when it was tbh and it rather feels like 888 accidentally updated their hand history formatting to make HUD support possible, which they have now corrected. Fingers crossed I'm wrong though!
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Re: PT4 HUD won't enable on 888 snap tables

Postby Flag_Hippo » Sat Aug 08, 2020 6:15 am

If it's not working for you please report this to us in a Support Ticket with your log file:

Guide: How to Create & Submit a PokerTracker4.log File
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Re: PT4 HUD won't enable on 888 snap tables

Postby Chris1234 » Sat Aug 08, 2020 9:19 am

Thanks for the reply.

Having tested a few more things this morning I can confirm the HUD is working fine on Snap tables but there is one circumstance where it is consistently failing to show up, which is worth noting for anyone reading.

It all comes down to multi-tabling the same stake of Snap and the speed at which you open your tables. If you try and open 2 or 3 tables in very quick succession (as many players would do at the start of a session), the HUD will not appear on any of those tables. If you stagger the opening of those tables (ideally play a couple of hands before adding each successive table), all works fine. For me at least, this is not a one off thing and I can consistently reproduce this problem of the HUD failing to show when quickly opening multiple tables.

I'm probably not the only one who has found this issue so figured it was worth mentioning :)
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Re: PT4 HUD won't enable on 888 snap tables

Postby Flag_Hippo » Sat Aug 08, 2020 10:42 am

Thank you for posting this information and I'll pass that on to see if that's something on our end or not.
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