The Ignition software allows you to download hand history files for hands that you play after 24 hours have elapsed, for about 1 week.
These hand histories include the hole cards of all players, and if you import them into PT4 all of the hole card information will be available for analysis.
Note: Because of the way that the player names are generated you will often get different opponent names when importing grabbed and downloaded hand history files.
This is due to the observed hands before you sit in, and the extra hole card information in downloaded histories can't be applied when grabbed hands with different player names are already in the database.
To work around this you can import the downloaded histories to a separate database for analysis. Bear in mind that this information is of limited value though, because you won't know when you meet players again, and this is information that you did not have when you played the hand.
To do this click on Account in the Ignition lobby; go to the Hand History page and choose Game Transactions. Select your game type and the period you want to view. On the right you will see buttons to allow you to download each session you played.
The files will be downloaded to a "Hand History" folder within your Ignition skin's installation folder. To find out exactly where the files were saved you can click the 'Open File' button which replaces 'Available for Download' once a file has been downloaded. When this opens in your text editor you can use 'Save As' to see where the file is currently saved.
This will either be "C:\<skin name>\Hand History" (your Ignition software install folder) or "%localappdata%\<skin name>\Hand History".
It will be inside the application's contents like "/Applications/<skin name>.app/Contents/MacOS/Hand History".
On macOS it is not possible for PokerTracker 4 to import the hand histories saved within the application, so please follow these directions:
Create a new folder outside of the application - this can be anywhere.
When you download new hand histories move the files into your new folder.
To do this, use Finder to navigate to the Applications folder and then right click on your Ignition/Bovada/Bodog application and select 'Show Package Contents' and then find the folder "Contents/MacOS/Hand History/<user>".
Move the files to your new folder then continue with the directions below.