There are several different firewalls which are known to cause problems with PokerTracker 4 and PostgreSQL. If you are experiencing registration problems or PostgreSQL connectivity issues, please follow the instructions for your firewall below.
PokerTracker 4 automatically connects to a registration server periodically to validate and update your registration information. PostgreSQL is the database server used to store hand history information and is a required component of the PokerTracker 4, a firewall has the potential to block communication between PokerTracker 4 and PostgreSQL.
Many common personal computer Firewalls are included in this guide, but there are far too many to include instructions for all options available. If your Firewall is not listed then please see General Firewall Troubleshooting.
If you have followed the instructions in this troubleshooting guide and continue to have issues, please contact PokerTracker Support.