Hud very slow to update

Questions and discussion about PokerTracker 4 for Windows

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Hud very slow to update

Postby mra80 » Thu Sep 03, 2026 7:18 am

Im playing twisters on Ipoker (veikkaus/win2day), everything worked perfectly in version 4.18.24.
After 4.18.25 update things starts normal, hud jumps up in less then 1 sec, but after playing for hour or so, it stars to slow down.
If i keep just playing, the delay goes crazy like 20 secs, just to see what opponent had in showdown.
If i restart PT4 it works just fine again at start, and then the same thing happends again.

Im running the latest version now 4.19 still same problem, i allready did Rebuild Cache and House keeping vacuumin did not help.

Any ideas?!?!
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Re: Hud very slow to update

Postby Flag_Hippo » Thu Sep 03, 2026 11:04 am

So we can investigate that and follow up with you please turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Next reproduce this issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket.
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Re: Hud very slow to update

Postby anakreonts » Fri Sep 18, 2026 2:12 am

Have the same problem on ipoker/champion. Could you please post response or solution here as well?
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Re: Hud very slow to update

Postby Flag_Hippo » Fri Sep 18, 2026 8:50 am

An alpha version of PokerTracker 4 is available with an update for this issue:

PokerTracker v4.19.0.3880 Alpha - Download (Windows)

If that does not resolve the problem turn on 'Enable Logging' in PokerTracker 4 via 'Configure -> Options' and then restart PokerTracker 4. Reproduce the issue and then create a support bundle via the 'File -> Create Support Bundle' menu option in PokerTracker 4. When that file has been saved attach your support bundle to a Support Ticket:

Tutorial: Reporting A Problem
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