What are the steps to change the timezone?

[OptimusCryme]

What are the steps to change the timezone?

[Flag_Hippo]

If that's for PostgreSQL you can change the timezone as follows:

Close PokerTracker 4. In Windows File Explorer, go to this folder (replace {version} with your PostgreSQL version number):

C:\Program Files\PostgreSQL\{version}\data

Right-click the ‘postgresql.conf’ file and select ‘Open with > Notepad’. Find the lines that start with timezone and log_timezone, and change the value on each line to the TZ identifier for your time zone from this list of time zones. For example:

Code: Select all

timezone = 'Europe/London'
log_timezone = 'Europe/London'

Save the file and restart your computer, then start PokerTracker 4.

[OptimusCryme]

Ok thanks. I tried a couple and Pokertracker is still saying the timezone on my PC doesn't match pokertracker.

Do you know which timezone to select from that list for this timezone on my pc: "(UTC-05:00) Manitoba"

[Flag_Hippo]

The correct TZ identifier for Manitoba is America/Winnipeg:

Code: Select all

timezone = 'America/Winnipeg'
log_timezone = 'America/Winnipeg'

If PokerTracker 4 still says the time zone doesn’t match, that might be because of a recent change in Manitoba. Until now, Manitoba used UTC-06:00 in the winter and moved its clocks forward to UTC-05:00 in the summer. From 1 November 2026, Manitoba stopped changing its clocks and now stays on UTC-05:00 all year, the same as Toronto in the winter. Your PC already reflects this, which is why it shows (UTC-05:00) Manitoba. The time zone data used by PostgreSQL may not include this change yet, in which case it still treats America/Winnipeg as UTC-06:00 during the winter, so the two don’t match. If so, use a time zone that is UTC-05:00 all year round with no clock changes instead:

Code: Select all

timezone = 'America/Panama'
log_timezone = 'America/Panama'

[OptimusCryme]

"The correct TZ identifier for Manitoba is America/Winnipeg"

lol That does sound right. Oops I didn't see that one!

Thanks I shall try.

[OptimusCryme]

The correct TZ identifier for Manitoba is America/Winnipeg:

Code: Select all

timezone = 'America/Winnipeg'
log_timezone = 'America/Winnipeg'

If PokerTracker 4 still says the time zone doesn’t match, that might be because of a recent change in Manitoba. Until now, Manitoba used UTC-06:00 in the winter and moved its clocks forward to UTC-05:00 in the summer. From 1 November 2026, Manitoba stopped changing its clocks and now stays on UTC-05:00 all year, the same as Toronto in the winter. Your PC already reflects this, which is why it shows (UTC-05:00) Manitoba. The time zone data used by PostgreSQL may not include this change yet, in which case it still treats America/Winnipeg as UTC-06:00 during the winter, so the two don’t match. If so, use a time zone that is UTC-05:00 all year round with no clock changes instead:

Code: Select all

timezone = 'America/Panama'
log_timezone = 'America/Panama'

I tried America/Winnipeg and America/Panama and for both it still says the timezones don't match.

[Flag_Hippo]

I've tested both with a Manitoba time zone in Windows and this works with the 'America/Panama' time zone in postgresql.conf. If it is not working for you the most likely causes are:

The file didn’t save. Windows can block saving files in ‘Program Files’ unless Notepad is run as administrator.
More than one version of PostgreSQL is/was installed, and the file was changed in a different version’s folder from the one PokerTracker 4 uses.
The timezone or log_timezone lines start with #, which means PostgreSQL ignores them.
You only changed the log_timezone entry and not the timezone entry.
The computer or PostgreSQL service wasn’t restarted after the change.

If none of these helps, send us a support bundle so we can take a look. The support bundle includes a copy of your postgresql.conf file.

1. Turn on 'Enable Logging' in PokerTracker 4 via 'Configure > Options' if it isn't already enabled, then restart PokerTracker 4.
2. Click 'File > Create Support Bundle' and save the support bundle file.
3. Attach the support bundle to a Support Ticket. See Attaching Files to a Support Ticket for help.

[OptimusCryme]

Ok I checked and there's only one version.
The lines aren't commented out.
I updated both entries.
I restarted the service.

Still not working so I created a support ticket and attached the bundle.
Thanks.

[OptimusCryme]

I tried the panama one and it works now after restarting. Thanks!