888 SNAP HUD not working

[KFairy]

My PT4 not showing SNAP HUD, all the time I'm playing before it's work perfect.

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.

[niteforce]

I have the same problem. My snap always working well, but since yesterday its not working. I have sent the report.

[kraada]

Thanks, we'll look into it and get back to you via your ticket.

[DJAbacus]

Same problem here, looks like its an issue with PT4 and not 888....come on chaps sort it out for us 888 Snap Lovers..

[kraada]

888 has provided a special player positioning file for their SNAP Poker games. In a normal ring or tournament game PokerTracker gets this information from the hand history which is stored at the end of each hand. SNAP Poker games are different, since there are new players seated in each seat at the start of each hand a player positioning file is needed to allow PokerTracker 4 to determine which player is seated in each chair at the start of each hand. Without this positioning file, the HUD cannot work.

When 888 was still in the development stage for this game time, before SNAP Poker was released, the staff of PokerTracker consulted with 888 to assure that a HUD would be present anytime the positioning file existed. At the time, 888 told us that their policy would be to allow HUDs at Tournament tables, but not cash game tables. We did not expect to see the positioning file appear at cash game tables, our intention was to only support tournaments but it appears that this positioning file remained enabled by 888 for cash game tables. We believe this may have been an error on 888's part because their policy has been to not permit HUDs at SNAP cash game tables, all along the HUD should have only been supported at Tournament tables but PokerTracker 4 users were able to use the HUD at cash game tables unintentionally because the positioning file was present.

This past week it was discovered that 888 no longer stores the positioning file for cash games, which means 888's positioning file accessibility now complies with their HUD policy in SNAP cash and tournament games. PokerTracker has always intended to follow 888's SNAP HUD policy, the availability of the HUD at SNAP cash games was only a side effect of the data provided, it was never our intention to offer this feature.

Please contact 888's support with any questions regarding their SNAP cash game HUD policies, all questions on this topic should be directed to 888 directly. PokerTracker respects 888's decision, our intention all along has been to follow 888's policy at all steps of the SNAP HUD development process. Thank you for your understanding.

[DJAbacus]

Ok, fair enough...guess I maybe moving to Pokerstars then.

It appears that HUDs are still working on normal cash games, so the previuos post is a little confusing but the bottom line I guess is no more HUDs in Snap at 888 :(

[WhiteRider]

The previous post only relates to Snap tables. Normal cash games are unaffected.