Error alert

[TijgerHaai]

When I start Poker Tracker 4 I get the following error:

There were errors during download process
Error reading from socket
Unable to download file to C:\Program Files (x86)\PokerTracker 4\Data\Bin\StarsCommunicator.pt4.new

Whats the problem and how can I solve this?

[kraada]

Please make sure your firewall or antivirus is not blocking PT4 from connecting to the internet as that can cause the error message you describe.

Firewall Guide

[danus]

I am having the same problem. Also tried to diabale AV while starting PT4 which not changes the result. Any advice how to solve this?

[danus]

My bad, just had a quick look on his error alert again and noticed I've got a different one.

There were errors during the download process:

Server stopped responding
Unable to download file to ...\PT4\Data\Bin\StarsCommunicator.pt4.new

[danus]

Solved it, AV/Firewall wasn't completly turned off.

[shodge77]

Im getting the same error. Ive uninstalled AVG antivirus and disabled the windows firewall and I still get the same error. I am using windows 8 64 bit. I have set PT4 to run as administrator and to run in compatibility with windows 7, is there anything else I should be doing here?

[WhiteRider]

That does suggest that either your connection dropped or something blocked the connection. Does this happen consistently - e.g. if you reboot your computer and try again?

[shodge77]

Ya its happened every time Ive opened the program since purchase. I've restarted several times. My internet connection is stable because other programs stay connected while this happens...

[kraada]

Please restart PT4 using the logging enabled link on your Start Menu, reproduce this problem and then report it via our support system with the log file - that will help us figure out what is going on here and get it fixed for you. You can find that file by clicking File --> Show User Data Folder in the main PT4 window - the file we need is the text file called PokerTracker4 that is in that folder.